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At AeronFly, we strive to ensure that your travel experience is seamless and enjoyable. We understand that sometimes plans can change, and we are committed to providing a fair and transparent refund process. Please review our Refund Policy to understand the conditions and procedures for requesting refunds.
Eligibility: Refunds are subject to the terms and conditions of the individual services you have booked, including flights, hotels, packages, and other travel-related services. The refund eligibility and amount may vary depending on the provider's policies and the type of booking.
Cancellation Window: To be eligible for a refund, cancellations must be made within the specified cancellation period as outlined in your booking confirmation. Cancellations made outside this period may not be eligible for a refund or may incur additional charges.
Refundable Tickets: If you have purchased a refundable ticket, you may be eligible for a full or partial refund, subject to the airline's cancellation and refund policies. Please note that service fees may apply.
Non-Refundable Tickets: Non-refundable tickets are generally not eligible for refunds. In some cases, airlines may allow changes to your travel dates or issue travel credits, depending on their policies.
Cancellation Fees: If applicable, cancellation fees will be deducted from the refund amount. These fees are determined by the airline and vary based on the fare rules.
Free Cancellation: For bookings with free cancellation, you may cancel your reservation before the specified cut-off time without any penalties. The full amount will be refunded to your original payment method.
Non-Refundable Bookings: For non-refundable hotel bookings, cancellations or changes are not eligible for refunds. In certain cases, hotels may offer date changes or credits at their discretion.
Early Check-Out or No-Show: No refunds will be issued for early check-outs or no- shows. The full amount of the reservation will be charged.
Customized Packages: Refunds for customized packages, including tours and activities, are subject to the cancellation policy outlined in your itinerary. Cancellation fees may apply based on the time of cancellation and the specific terms of each component.
Group Tours: For group tours, a non-refundable deposit may be required at the time of booking. The balance may be refundable based on the cancellation date relative to the tour's start date.
Processing Fees: Visa service fees are generally non-refundable once the application process has begun, regardless of the outcome. If a visa application is rejected or delayed, no refund will be provided for the service fee.
Cancellation of Application: If you cancel your visa application before it is submitted to the consulate or embassy, a partial refund may be considered at our discretion.
Cancellation Policy: Travel insurance policies may be refundable within a specified grace period after purchase, provided no claims have been made and the trip has not commenced. Please refer to the specific terms of the insurance policy for details.
Refund Process: To request a refund, please contact our customer support team with your booking details. We will review your request and inform you of your eligibility and the applicable refund amount.
Processing Time: Refunds typically take 7-14 business days to process, depending on the original payment method and the service provider’s policies. Some refunds may take longer due to banking procedures.
Force Majeure: In cases of force majeure events such as natural disasters, pandemics, or government-imposed travel restrictions, refund policies may be adjusted based on the specific circumstances and the policies of our service providers. We will work with you to provide alternative options, such as travel credits or rebooking, if refunds are not available.
Changes by AeronFly: If AeronFly needs to make significant changes to your booking due to unforeseen circumstances (e.g., cancellation of a tour, change of accommodation), you may be eligible for a full or partial refund or an alternative arrangement, depending on your preference.
Email: support@aeronfly.com
Phone: +91 73780-73781
Customer Service Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)
Our team is here to assist you and ensure that your refund process is handled as smoothly as possible. Thank you for choosing AeronFly. We appreciate your understanding and cooperation.
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