At AeronFly, your security is our top priority. We are committed to safeguarding your personal and financial information by implementing the highest standards of security for all transactions. Please review our Payment Security Policy to understand how we protect your data and ensure a secure online booking experience.

  • 1. Our Commitment to Security

    AeronFly implements stringent security measures to protect customer data and financial information from fraudulent activity. These measures include:

    Secure Payment Gateways: All payments made through AeronFly are processed via secure, encrypted payment gateways. We use industry-standard SSL (Secure Socket Layer) encryption to safeguard your payment information.

    Data Protection: We comply with relevant data protection regulations and ensure that customer data, including personal and financial information, is handled with the highest level of security.

    Fraud Detection Systems: AeronFly employs advanced fraud detection and monitoring systems that track suspicious activity across our platform. We work closely with financial institutions and security firms to identify and prevent fraudulent transactions.

  • 2. Recognizing Common Types of Travel Fraud

    Fraudsters often target online travel bookings. Common types of fraud include:

    Phishing Scams: Fraudsters may send emails, texts, or phone calls pretending to be from AeronFly or our partners, attempting to steal your personal information such as passwords, credit card details, or other sensitive data.

    Fake Deals or Offers: Scammers may advertise fake promotions, discounts, or offers through fake websites or social media pages, trying to lure users into providing personal or payment information.

    Payment Fraud: Fraudsters may attempt unauthorized payments using stolen credit card details or other fraudulent means.

  • 3. How You Can Protect Yourself

    While AeronFly takes significant steps to protect your information, it’s important for you to be aware of the risks and take measures to protect yourself:

    Verify Communication Sources: Always ensure that any communication you receive claiming to be from AeronFly (via email, phone, or SMS) comes from our official channels. Verify suspicious emails or calls by contacting our customer support directly.

    Check Website URLs: Ensure that you are accessing our services through the official AeronFly website https://www.aeronfly.com. Be cautious of websites with similar names or different domain extensions (e.g., .net, .info).

    Use Strong Passwords: Choose strong, unique passwords for your AeronFly account and avoid using the same password across multiple platforms.

    Avoid Sharing Personal Information: Never share your credit/debit card information, passwords, or personal details with unknown sources. AeronFly will never ask for sensitive information through unsolicited communication.

    Monitor Your Transactions: Regularly check your bank and credit card statements for unauthorized transactions. If you notice any suspicious activity, report it to your bank and to AeronFly immediately.

  • 4. What to Do if You Suspect Fraud

    If you suspect that you have been a victim of fraud or have encountered fraudulent activity related to AeronFly, take the following steps:

    Contact AeronFly: Notify us immediately by contacting our customer support team at support@aeronfly.com or call +91 73780 73781. Provide details of the suspicious activity so we can investigate and take appropriate action.

    Report to Your Bank: If you believe your credit card or financial information has been compromised, contact your bank or card issuer immediately to freeze the account and dispute any unauthorized charges.

    Report to Authorities: If you suspect or experience any form of fraud, it’s important to report the incident to the appropriate authorities. You can contact your nearest cyber cell for assistance. Alternatively, you can report the fraud by phone or visit the National Cyber Crime Reporting Portal (NCRP). The details for reporting online are provided below.

    NCRP Link: https://cybercrime.gov.in or Dial 1930

  • 5. AeronFly’s Action Against Fraud

    We take fraud seriously and are committed to protecting our customers. When fraud is detected, we take the following actions:

    Account Suspension or Termination: If fraudulent activity is detected in an AeronFly account, we may suspend or terminate the account to prevent further unauthorized access.

    Collaboration with Law Enforcement: AeronFly works with law enforcement agencies to investigate and combat fraudulent activities. We will cooperate fully with legal authorities to prosecute individuals or groups involved in fraud.

    Refunds for Fraudulent Transactions: If a fraudulent transaction has been made through AeronFly and that amount is available to refund, we will work with our payment partners and financial institutions to ensure a refund is processed with the required documents.

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